TERMS AND CONDITIONS OF TRADE ("CONDITIONS")
1. DEFINITIONS
1.1 Affiliate means (i) any entity that from time to time, directly or indirectly controls, is controlled by, or is under common control with Supplier, or that is a successor (including, without limitation, by change of name, dissolution, merger, consolidation, reorganisation, sale or other disposition) to any such entity or its business and assets, (ii) Thomson Reuters Corporation or any entity or entities that from time to time is / are the parent company/companies of any of the Thomson Reuters group of companies (each a "Parent Company") or (iii) the respective direct or indirect subsidiaries of any Parent Company. An entity will be deemed to control another entity if it has the power to direct or cause the direction of the management or policies of such entity, whether through the ownership of voting securities, by contract or otherwise.
1.2 Charge by Release Service means a service whereby Customer receives each individual release of a publication as and when it is published and which is charged for individually on publication rather than by Subscription.
1.3 Contract means an individual legally binding contract between Supplier and Customer subject to TOT created when an Order is accepted by Supplier.
1.4 Customer means any natural person or other legal entity which orders, buys, receives or licenses Goods from Supplier.
1.5 Customer Nominee means any person other than Customer specified by Customer for receipt of a delivery.
1.6 Customer Services means Supplier's customer services - contact details posted on the Website.
1.7 Customer Terms means any contrary, different or additional terms or conditions contained or referred to in an Order or in any other correspondence or documents from Customer, or any purported amendment to TOT.
1.8 Delivery Charges mean (i) the fixed charges to Customer for delivery and handling as specified from time to time on the Website, on Marketing Materials or otherwise notified ("Fixed Delivery Charges"), and (ii) the variable fees calculated at the time of order according to the weight of Goods purchased and delivery destination, which are payable by Customer for delivery and handling where applicable ("Variable Delivery Charges")
1.9 Due Date means the date shown on Supplier's invoice as the due date for payment.
1.10 Electronically Delivered Goods means items which are not physically delivered to Customer, but are downloaded by Customer, delivered to Customer by email, or by such other electronic delivery medium as Supplier shall determine. For the avoidance of doubt, Electronically Delivered Goods does not include an Online Service.
1.11 Fixed Delivery Charges - see Clause 1.8
1.12 Goods means items which are either physically delivered or delivered through electronic means to Customer (including but not limited to print, disk and CD products, issues/releases of Subscriptions and Charge by Release Services and Electronically Delivered Goods, but excluding Services).
1.13 Marketing Materials means any catalogue, list, mailshot, advertisement or quotation for Goods and/or Services whether print, online (including on the Website), email or otherwise.
1.14 Online Service means a website maintained by Supplier (and any associated free or paid for information updater service) which delivers and/or makes available information to Customer for which Customer pays a fee to access for an agreed period of time.
1.15 Order means any order placed by Customer for supply of Goods and/or Services by Supplier to Customer (including a Standing Order and a Website Order).
1.16 Price is defined in clause 5.1.
1.17 Returns Procedure means the returns procedure set out on the relevant despatch note, published on the Website at www.sweetandmaxwell.co.uk/returns.aspx or available on request.
1.18 Satisfaction Guarantee means the guarantee offered by Supplier whereby, if Goods are not to Customer's satisfaction, Customer may return the Goods to Supplier provided that certain conditions are met, which are explained in Clauses 8.1 to 8.3.
1.19 Services means any products or services provided by Supplier that are not Goods (including but not limited to Online Services, information, advisory, research, consultancy, conference, advertising, directory entries, training or other services) which are the subject of a contract between Customer and Supplier and any instalment thereof.
1.20 Standing Order means a Contract either to purchase (a) all supplements to an edition of a book; (b) all new editions of a book; (c) all new editions of a book and all supplements thereto; or (d) bound volumes to a journal subscription, with (a) to (d) above each being subject to separate written documentation with Customer.
1.21 Subscription means a service whereby customer receives specified Goods to be delivered in instalments during a Subscription Period, subject to payment of the relevant fee.
1.22 Subscription Period means either (as the case may be) (i) a calendar year; (ii) a period of 12 months starting on a specified date and renewable on each anniversary thereof or (iii) such other period as may be mutually agreed in writing.
1.23 Supplier means Thomson Reuters (Professional) UK Limited - Legal Business, 100 Avenue Road, Swiss Cottage, London NW3 3PF. (Company No. 1679046). Registered in England and Wales. Registered office: Aldgate House, 33 Aldgate High Street, London EC3N 1DL. Supplier trades using various trading names, a list of which is posted and updated from time to time on the Website.
1.24 Total Price means the amount to be paid by Customer to Supplier for Goods and/or Services as specified on the Supplier's invoice which constitutes the Price less any agreed discounts, plus VAT (where relevant) levied at the prevailing rate, Delivery Charges if applicable and any other agreed charges.
1.25 Variable Delivery Charges - See Clause 1.8
1.26 Website means the Supplier's main website at www.sweetandmaxwell.co.uk or any successor thereto. Use of the Website is subject to Website Terms of Use posted on the Website as updated from time to time.
1.27 Website Order means any Order placed through the Website or through any of the following websites: www.legalhub.co.uk, www.incomesdata.co.uk, www.wgreen.co.uk or any successor to each.
2. ACCEPTANCE OF ORDERS
2.1 No Marketing Materials shall constitute an offer capable of acceptance by Customer but shall be an invitation to place an Order. Orders shall be accepted entirely at Supplier's discretion and, if accepted, are governed by TOT.
2.2 TOT shall override any Customer Terms and no Customer Terms will form part of the Contract unless expressly accepted in writing by Supplier.
2.3 Subject to clause 5.6, an Order shall be deemed to have been accepted by Supplier on the earliest of:
2.3.1 acceptance by Supplier of payment in cleared funds for Goods;
2.3.2 despatch to Customer of an Order confirmation or note requesting advance payment or any other note advising that the Order will be fulfilled once Goods are available (but not an email Order acknowledgement following a Website Order);
2.3.3 delivery of Goods to Customer or Customer's Nominee, which in the case of Subscriptions shall mean delivery of any component part; or
2.3.4 in the case of Services, commencement by Supplier of supply of the said Service or Supplier having provided Customer with access thereto.
2.4 Where Goods or Services are subject to a specific licence or terms and conditions, TOT shall apply as varied and augmented by such licence or terms and conditions, available with the relevant product/service, online, or on request, (together "Service Terms").
2.5 Where Goods are supplied subject to discretionary terms granted to the book trade ("Trade Terms") TOT shall apply as varied and augmented by Trade Terms.
2.6 In the event of conflict between TOT and the Service Terms or the Trade Terms the latter shall prevail but only to the extent of the conflict.
3. DELIVERY OF GOODS
3.1 Unless otherwise agreed, Supplier will deliver Goods through its distributor at Customer's expense. Customer shall be responsible for complying with legislation or regulations governing importation of Goods to the country of destination and for payment of any relevant duties. Goods will be despatched by Supplier within 3-5 working days of availability.
3.2 Delivery to Customer shall be deemed to have taken place when (a) in the case of physical Goods, Goods are placed with Customer or delivered in accordance with clause 3.3 to Customer Nominee; or (b) in the case of Electronically Delivered Goods, when an email (which is or comprises the Electronically Delivered Goods) has been sent from Supplier to the email address provided by Customer, or, in the case of downloadable Electronically Delivered Goods upon completion of the download, or when Customer receives Electronically Delivered Goods by such other electronic delivery medium as Supplier shall determine. Risk in physical Goods shall pass to Customer on delivery.
3.3 Where Customer requires delivery to Customer Nominee, Customer shall notify Supplier of Customer Nominee's name and address. Customer will be responsible for storage of Goods, arranging any onwards delivery of Goods to Customer and all risks thereof, and will remain liable for payment for Goods.
3.4 Any time or date for delivery given by Supplier is given in good faith but is an estimate only and shall not be made of the essence by notice. Supplier shall not be liable for any delay in delivery of Goods. Where Customer is notified that Goods are unavailable (for whatever reason), Customer agrees that Supplier may perform the Contract for said Goods when they become available irrespective of any estimate of dates given by Supplier. Supplier reserves the right to make deliveries by instalments in all cases and Customer shall not be entitled to treat delayed or defective delivery in respect of one or more instalments as a repudiation of the whole of the Contract nor to defer payment for any previous instalment.
4. PROPERTY IN GOODS
4.1 This Clause 4 covers Goods (except for Electronically Delivered Goods) only. Services are subject to specific terms available with the Service or on request.
4.2 Notwithstanding delivery and passing of risk in Goods to Customer, or any other provision of TOT, property in Goods shall not pass to Customer until Supplier paid in full the Total Price and all other sums which may be due by Customer to Supplier.
4.3 For the purposes of clause 4.3 and 4.4, where Goods are delivered to Customer Nominee, Customer shall (a) ensure that Customer Nominee complies with obligations owed by Customer to Supplier; and/or (b) procure for Supplier a right of entry and repossession of Goods against any Customer Nominee and/or; (c) on request of Supplier exercise any such right Customer may have against Customer Nominee.
4.4 Until property in Goods passes to Customer, Customer shall keep Goods free from any lien, charge or encumbrance and Supplier may at any time require Goods to be returned to it by Customer. If such requirement is not met within three days of Supplier's request, Supplier may retake possession of Goods and may enter any premises of Customer (including locked and steadfast premises) for that purpose. Customer shall hold Goods as Supplier's fiduciary agent and custodian, keeping them properly stored, protected and insured and identified as the property of Supplier and separate from Customer's property and from that of third parties.
4.5 If Customer sells or otherwise disposes of or processes Goods prior to payment of the Total Price (or any part thereof) it shall receive and hold as trustee for Supplier the proceeds of such sale, disposal or process or other monies derived from or representing Goods (or any part thereof) (including insurance proceeds) and shall keep such proceeds or other monies separate from any monies or property of Customer and/or third parties, and shall as soon as possible after receipt of same pay such monies to Supplier or into a separate account in trust for Supplier.
4.6 Supplier shall be entitled to sue for the Total Price notwithstanding that property in Goods has not passed to Customer.
5. PRICE AND PAYMENT
5.1 Customer agrees to purchase Goods at the Price, defined as:-
5.1.1 for renewal of a Subscription, as specified in the relevant renewal notice; and
5.1.2 for all other Goods (except those individually negotiated or those subject to an offer for which special offer terms may apply) including issues/releases of a Charge by Release Service, as specified in Supplier's price list current at the time of despatch of Goods, as published on the Website.
5.2 Rates, Prices, discounts, offer terms and Delivery Charges published in Marketing Materials, Trade Terms, on the Website, on the websites of Affiliates or otherwise are subject to variation by Supplier at any time without prior notice.
5.3 Delivery Charges may be payable by Customer for delivery and handling of Goods. Where Fixed Delivery Charges are specified prior to placing the Order, Customer shall pay such Fixed Delivery Charges. Where no Fixed Delivery Charges are specified prior to placing the Order, Customer shall pay the applicable Variable Delivery Charges, to be notified to Customer at the time of placing the Order.
5.4 The Total Price shall be paid in full in cash or cleared funds:
5.4.1 in advance of despatch of Goods;
5.4.2 where Customer has a credit account, in accordance with the credit terms granted by Supplier and by the Due Date. Time of payment shall be of the essence; and
5.4.3 where Customer pays for the Goods by direct debit, in accordance with the terms of the notified direct debit scheme.
5.5 Where Customer pays for Goods (whether available or not at the time of Order) by payment card (being either a debit or credit card), Customer hereby authorises Supplier to debit the said card with the Total Price.
5.6 Credit accounts are by application to Supplier, and are at Supplier's sole discretion, subject to any special terms notified to Customer by Supplier. Supplier shall not be obliged to supply/continue supplying Goods to Customer under any accepted Order where Customer fails a credit check made by Supplier.
5.7 The invoice (or receipted invoice where paid in advance) shall be given or despatched by Supplier to Customer on or about the date of despatch of Goods, provided that Supplier reserves the right to issue further invoices to Customer in respect of increased or other charges payable under TOT and not ascertainable at the time of issue of the original invoice. Customers should notify Supplier of any invoice error within 30 days of the Invoice Date quoting account and invoice number.
5.8 If the Total Price is not paid in full by the Due Date Supplier may:-
5.8.1 cancel or suspend further supplies (or access in the case of Online Services) to Customer (under any Contract); and
5.8.2 charge Customer interest (both before and after any judgment) on the outstanding amount at 2% per annum above base rate of Royal Bank of Scotland plc from time to time, until payment is made in full (a part of a month being treated as a full month for the purposes of calculating interest).
5.9 Customer shall reimburse Supplier (on a full indemnity basis) all costs and expenses incurred by Supplier in connection with recovery of money due to Supplier under the Contract.
5.10 Payment made by Customer to Supplier under this or any other Contract shall be applied by Supplier to invoices, and to Goods listed in invoices, in such order or manner as Supplier shall, at its entire discretion, think fit notwithstanding any purported appropriation by Customer.
5.11 No deduction shall be made by Customer without written agreement of Supplier from any payment for Goods for or on account of any matter or thing whatsoever including, but not limited to any set-off, compensation, counter-claim or present or future taxes.
6. SUBSCRIPTIONS AND CHARGE BY RELEASE SERVICES
6.1 This clause 6 specifies additional terms that apply to Subscriptions and Charge by Release Services but shall not apply to Services. To the extent of any conflict between this Clause 6 and other clauses in TOT, this Clause 6 shall prevail over the other clauses, but only to the extent of the conflict.
6.2 In purchasing a Subscription, Customer agrees to pays a subscription fee to receive all issues/updating releases (and any other elements) published during the Subscription Period.
6.3 In purchasing a Charge by Release Service, Customer agrees to purchase all future releases until the Contract is cancelled in accordance with Clause 7.3.
6.4 Customer acknowledges that for both Subscriptions and Charge by Release Services, issues/updating releases will be delivered as and when published.
6.5 It is the responsibility of Customer to notify Supplier in writing of any changes to the delivery address, email address or contact details of Customer during the Subscription Period or for the duration of a contract for a Charge by Release Service. Supplier accepts no liability arising out of Customer's failure to notify any such changes.
7. CANCELLATION
7.1 Use of the term cancellation in this Clause 7 shall be deemed to include termination.
7.2 Customer may cancel a Contract for a Subscription at any time in writing to Customer Services but such termination shall not be effective until the end of the current Subscription Period. Refunds in respect of the current Subscription Period will only be given in exceptional circumstances and entirely at the discretion of Supplier. Contracts for Subscriptions may not otherwise be cancelled unless permitted otherwise by law or with prior written agreement of Supplier.
7.3 Customer may cancel a Contract for a Charge by Release Service (in respect of forthcoming releases), at any time in writing to Customer Services.
7.4 Renewal is automatic for Subscriptions which are paid by direct debit subject to the terms of the direct debit scheme used. Supplier will notify Customer of the date on which payment for a renewed Subscription will be collected. Should Customer not wish to renew, Customer must notify Supplier in writing of the cancellation of the Subscription and the direct debit instruction at least 14 days before the expiry of the Subscription Period. Supplier accepts no responsibility for requests for cancellations not received or delayed either via post or via electronic communications. Late cancellations may be accepted at the discretion of Supplier.
7.5 In the event of Customer committing any breach of any term of the Contract, going into liquidation, having a Receiver, Administrator, Judicial Factor or other similar officer appointed over the whole or any part of its assets, becoming bankrupt or notour bankrupt or apparently insolvent or granting any trust deed or entering into any composition or similar arrangement with its creditors, or if any circumstances arise which, in the sole opinion of Supplier, render any of the foregoing likely to occur then Supplier shall be entitled, without notice and without any liability whatsoever, to terminate the Contract forthwith and to exercise the rights of repossession of Goods as specified in clause 4.3. In such circumstances, Supplier shall also be entitled to cancel all Contracts or any part thereof remaining unfulfilled between Supplier and Customer and to sell to any other party or otherwise dispose of and deal with Goods.
7.6 Cancellation of the Contract shall not discharge any pre-existing liability of Customer to Supplier and on cancellation Supplier shall be entitled to recover from Customer such loss or damage as Supplier has suffered by reason of such cancellation.
8. CLAIMS AND RETURNS
8.1 This Clause 8 governs partial or non-delivery of Goods, returns under the Satisfaction Guarantee or and the supply of defective or incorrect Goods. Claims and returns by trade and international customers are not covered by these terms.
8.2 This Clause 8 does not apply trade and international customers. Trade customers should consult the Trade Returns Policy which is published on our Website at www.sweetandmaxwell.co.uk/booksellers/returns.aspx or available on request. International Customers please contact our International Customer Service Team at sweetandmaxwell.international@thomson.com or telephone +44 1264 388560.
8.3 The Satisfaction Guarantee applies to all print Goods except releases/issues of Subscriptions, print items supplied as part of a print/online bundle, any print sales made outside the European Union and any Goods identified at the point of sale as being excluded from the Satisfaction Guarantee.
8.4 Goods to which the Satisfaction Guarantee applies may be returned if they are not to a Customer's satisfaction provided that they are returned:
(a) within 30 days of date of the invoice for the Goods being returned; and
(b) in accordance with the Returns Procedure.
8.5 Where Customer returns Goods in accordance with 8.4 above, Customer will not be charged or will be credited the price on the invoice for the Goods being returned (where Customer has already paid); Delivery Charges will not be refunded or will remain payable. Thereafter Supplier shall have no further liability to Customer.
8.6 Claims for partial or non-delivery of Goods or for defective or incorrect Goods must be made in accordance with Schedule 1 attached hereto.
8.7 Where a damage or defect in the issue/release of Subscription was not apparent on reasonable inspection at the time of delivery, the periods required for notice in Schedule 1 shall run from date that the damage/defect was discovered.
8.8 In the case of non-delivery of issues/releases of a Subscription, failure to provide notice as specified in Schedule 1 shall be deemed conclusive evidence of Customer having received and accepted the previous issue and Supplier shall have no further liability to Customer.
8.9 Time shall be of the essence for all notice periods specified in Schedule 1 above.
8.10 After a Resolution (as specified in the resolution column Schedule 1) has been carried out by Supplier, Supplier shall have no further liability to Customer.
8.11 Unless agreed otherwise, all Goods being returned hereunder (other than those being returned in accordance with the Satisfaction Guarantee under Clauses 8.3 to 8.5 above) shall be at the expense and risk of Customer.
9. WARRANTIES AND LIABILITY
9.1 Supplier warrants that:-
9.1.1 Supplier has the right to sell, provide or license Goods and Services to Customer;
9.1.2 Goods shall correspond with their description on the Website, in catalogues, lists, mailshots, advertisements and other documents issued by Supplier, unless Customer is otherwise advised by Supplier (verbal descriptions of Goods or descriptions provided other than by Supplier shall not form part of their description); and
9.1.3 Services shall be provided with reasonable care and skill.
9.2 Supplier shall not be liable under the warranties in clause 9.1 if the Total Price has not been paid in accordance with clause 5.
9.3 Whilst reasonable care is taken to ensure the accuracy and completeness of Goods, Supplier makes no representations or warranties whatsoever about Goods other than those in Clause 9.1 and all warranties, conditions or terms implied by statute or common law are excluded to the fullest extent permitted by law.
9.4 Subject to clause 9.6, Supplier shall not be liable to Customer by reason of any implied warranty, condition or other term, or any duty at common law (including delict) or breach of statutory duty, or under the express terms of the Contract or by reason of any representation, which Customer acknowledges it has not relied on, whether caused by the negligence of Supplier, its employees or agents or otherwise, which arise out of or in connection with the supply of the Goods (including any delay or failure to supply the Goods according to the Contract or at all) or their use by Customer for:-
9.4.1 any direct loss save in respect of the warranties in Clause 9.1; or
9.4.2 loss (whether direct or indirect) of profits, goodwill, business, revenue or anticipated savings; or
9.4.3 any increased cost or expenses; or
9.4.4 any indirect, special or consequential loss or damage of any nature whatsoever, whether or not contemplated by the parties.
9.5 Subject to clauses 9.4 and 9.6, the entire liability of Supplier in connection with the Contract shall not exceed the Total Price, except in relation to the warranty in clause 9.1.1 or as otherwise expressly provided otherwise in these Terms.
9.6 Nothing in these Terms shall limit or exclude:
9.6.1 Supplier's liability for death or personal injury caused by Supplier's negligence or for fraudulent misrepresentation; or
9.6.2 the statutory rights of Customer.
10. COPYRIGHT AND PERMISSIONS
10.1 All intellectual property rights whatsoever in Goods and Services or any materials derived therefrom (other than legal documents prepared for a particular client from a style or precedent) are reserved to the owner (Supplier or its licensors) and Customer irrevocably acknowledges and agrees that supply of Goods and/or Services to it shall not transfer any such rights.
10.2 No part of Goods or Services may be reproduced in any form (including photocopying or storing it in any medium by electronic means) without written permission of Supplier or as permitted by law or under the terms of a licence issued by the Copyright Licensing Agency Ltd, (www.cla.co.uk). Permission requests should be address to Supplier's Permissions Department - contact details posted on the Website).
11. GENERAL
11.1 Telephone calls may be recorded for training and administrative purposes and Customer agrees that such recordings may be made and retained.
11.2 No failure or delay by Supplier to exercise any right, power, remedy or privilege shall operate as a waiver thereof.
11.3 Except as otherwise provided, all notices must be given in writing to Supplier at address given in TOT and to Customer at last known address.
11.4 Where Customer is a legal entity (as opposed to a natural person), the person placing the Order warrants and represents that s/he is authorised by Customer to do so and to bind Customer thereby.
11.5 Should any term (or part of a term) of TOT be held to be void, invalid, unenforceable or illegal by a court, the validity and enforceability of the other terms or remainder of the term in question will not be affected thereby.
11.6 Supplier shall not be responsible for any delay or failure to fulfil any of its obligations under the Contract nor be liable for any loss or damage suffered or incurred by Customer by any of act of God, war, government or parliamentary restriction, import or export regulation, strike, lockout, trade dispute, fire, theft, flooding, breakdown of plant or premises, late or non-delivery of any supplies or any other cause whatsoever beyond the control of Supplier.
11.7 Headings and captions contained in TOT are inserted for convenience only and do not constitute a part of the Contract.
11.8 Supplier may at its discretion amend alter TOT from time to time. Updated versions shall be posted to the Website ("the Website Version") and the Website Version shall prevail without further notice to Customer over all other versions and shall apply to Contracts entered into after the date of such posting.
11.9 Supplier may, without notice or prior written consent of Customer, assign any benefit or delegate or sub-contract any of its duties and obligations under any Contract. Supplier may, upon written notice to Customer and without prior consent, assign or transfer this Contract or any rights or obligations thereunder to an Affiliate or to a third party successor to all or substantially all the business, stock or assets of Supplier to which the Contract relates.
11.10 Contracts shall be governed by the laws of England, Scotland or Ireland depending on where Goods are provided and the courts of the relevant territory shall have non-exclusive jurisdiction over any dispute arising from the said Contracts in relation to those Goods.
SCHEDULE 1: CLAIMS FOR DEFECTIVE OR INCORRECT GOODS OR FOR PARTIAL OR NON-DELIVERY OF GOODS
| Products | Problem | Action required by Customer | Resolution | |
|---|---|---|---|---|
| One-off Sales of Goods | All Goods (including issues/releases of a Charge by Release Service) (Except Electronically Delivered Goods and issues/releases of a Subscription) | Damaged or defective | Customer must notify Supplier within 14 days after the invoice date and the damaged or defective Goods returned no later than 30 days after the invoice date and in accordance with the Returns Procedure | Supplier shall, at its discretion, be entitled to replace the Goods (or the part in question) or refund the price of the Goods as shown on the relevant invoice (or an appropriate portion of that price) |
| Incomplete delivery, non-delivery of Goods | Customer must notify Supplier within 14 days after the invoice date | Where Goods (or the part in question) are not received by Customer and Supplier cannot confirm that delivery took place, Supplier shall re-supply the missing Goods (or the part in question) | ||
| Electronically Delivered Goods (except a Subscription to Electronically Delivered Goods) | Damaged or defective, Incomplete delivery,non-delivery of goods | Customer must notify Supplier within 14 days after the invoice date or after receipt, whichever is the sooner | Supplier shall, at its discretion, be entitled to replace the Electronically Delivered Goods (or the part in question) or refund the price of the Electronically Delivered Goods as shown on the relevant invoice (or an appropriate portion of that price) | |
| Subscriptions to Goods | Issues/releases of a Subscription (Except Electronically Delivered Goods) | Damaged or defective | Customer must notify Supplier within 14 days of receipt of the issue/release and return the issue/release within 30 days after receipt and in accordance with the Returns Procedure | Supplier shall re-supply the damaged or defective issue/release |
| Incomplete delivery | Customer must notify Supplier within 14 days of receipt of the issue/release | Supplier shall, at its discretion, be entitled to replace the Goods (or the part in question) or refund the price of the Goods as shown on the relevant invoice (or an appropriate portion of that price). | ||
| Non-delivery | Customer must notify Supplier within 30 days (14 days in the case of weekly products) of receipt of the next issue/release of the said product of the non-delivery of the previous issue/release | Where a issue/release of a Subscription is not received by Customer and Supplier cannot confirm that delivery took place, Supplier shall re-supply the missing issue/release | ||
| Issues/releases of a Subscription to Electronically Delivered Goods | Damaged or defective | Customer must notify Supplier within 14 days of receipt of the damaged or defective issue/release | Supplier shall re-supply the damaged or defective issue/release | |
| Non-delivery | Customer must notify Supplier within 30 days (14 days in the case of weekly products) of receipt of the next issue/release of the said product | Where a issue/release of a Subscription is not received by Customer and Supplier cannot confirm that delivery took place, Supplier shall re-supply the missing issue/release | ||
Terms of Trading v.5 (12.2010)
